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Direct delivery to a recipient

Direct delivery connects one of the initiative’s needed goods with a particular recipient. It is useful when the initiative gathers items centrally and later hands a suitable item to a known person.

The flow​

  1. A coordinator records a request against an existing task at a chosen location.
  2. A donor commits to that public task and completes the drop-off.
  3. The request is marked ready and the recipient receives a pickup code.
  4. The initiative scans the pickup code when the item is collected.

The donor does not receive the recipient’s identity or contact details.

Create a direct delivery​

Open Manage → Direct delivery → New direct delivery and select:

  • the location responsible for the handover;
  • the matching task at that location;
  • the recipient email;
  • optional phone, name, and internal note;
  • the allowed pickup window;
  • the language for the pickup email.

The Direct delivery area with its explanation, new-request action, and lifecycle filters.

The request overview separates items still being matched from those awaiting collection or already picked up.

Only collect information needed to organise this delivery. Keep sensitive circumstances out of internal notes unless they are genuinely necessary and permitted by your organisation.

Track the states​

  • Requested: waiting for a matching donor handover.
  • Awaiting pickup: the item arrived and the recipient has a pickup code.
  • Picked up: the collection was confirmed.
  • Cancelled: the request will not proceed.

If a matched mission is cancelled, adiuto may offer to rematch the available item to another open recipient request. Check that the item and location are genuinely suitable before notifying anyone.

Confirm collection​

Ask the recipient for the pickup code and scan it, or enter it manually. Check the request before confirming. Treat the code as private; it authorises the collection and should only be sent to the intended recipient.