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Troubleshooting

I cannot sign in​

  • Confirm that you registered on the new adiuto implementation; old platform accounts were not transferred.
  • With email registration, open the verification link first.
  • Use Forgot password? for a fresh one-time reset link.
  • If you used Google to register, continue with the same Google account.

I cannot find a task​

Clear filters, expand the radius, or search for a broader term. A task may also be fulfilled, past its deadline, paused, inactive, archived, members-only, or attached to an initiative still awaiting approval.

My location is wrong or unavailable​

Allow location access in browser settings, or enter a city or town instead. A typed place is approximate. Coordinators should correct the location address or map pin under Manage → Locations when public distances are wrong.

I cannot add a task to my mission​

The need or shift may just have been filled, ended, paused, or reserved by someone else. Refresh the task and select an available amount, location, or slot. For a kit, add complete kits rather than individual components.

My draft split into several missions​

This is expected when selected tasks have different drop-off locations. Each mission has one handover point and is confirmed separately.

I cannot scan a QR code​

  • Allow camera access and try good lighting and a steady distance.
  • Use manual code entry when the camera is unavailable.
  • Make sure you have coordinator/member scan authority or a live personal scan-access link for that initiative.
  • A cancelled or expired mission cannot be handed over; an already completed one reports that it was already scanned.

A shift cannot be edited or removed​

A past, booked, or recurring slot has safeguards. Manage a recurring series from its originating shift. To cancel a booked slot, use Call off and notify volunteers rather than silently deleting it.

I cannot archive an initiative​

Resolve all active missions first. If other administrators exist, the action opens an objection window instead of closing the initiative immediately. Use Pause for a temporary stop.

The assistant proposed the wrong change​

Do not confirm it. Remove the incorrect step, cancel the proposal, or restate the request with the exact item, quantity, place, date, and initiative. No proposed change is applied before confirmation.

If the problem persists, use the question box on adiuto Help and include what you were trying to do, the page, and the visible error—without passwords, QR codes, access links, or sensitive personal data.